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Lexmark XM5270

Lexmark XM5270

Fax Forwarding Stops Forwarding and Starts Printing

ENUS24642

What you will see

  • Faxes are no longer forwarded and start printing after 15+ jobs are pending.
  • Faxes are received and displayed with a pending status (OK***) in the Fax Call Log.
  • Power cycling the printer does not recover fax forward functionality and received faxes continue to print.
Suggested Fix

Contact Lexmark Technical Support for a possible firmware solution.

You will be instructed to:

  1. Set Fax forward to Print only.

  2. Power cycle the device.

  3. Verify all pending jobs from the Fax Job Log are now cleared, and this includes faxes with a status of "OK***".

  4. Update with the firmware provided by Lexmark Technical Support.

  5. After update has been completed, change the Fax forward setting back to Forward and Print.


NOTE:
A successful fix is observed only after updating firmware and clearing pending faxes from the queue.

Still Need Help?

If you require additional assistance, please see Contact information.
NOTE:
When calling for support, you will need your printer model/machine type and serial number (SN). Please be near the products described in this article to expedite the support process and reduce call-back situations.

LEGACY ID: TE34

Audience: Lexmark and Support Partners only

Additional Information

Please contact your next level of support to obtain .P260 firmware.

LEGACY ID: TE34

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