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Lexmark CS728

Lexmark CS728

Smart Card Authentication Client ? Getting a Black Screen and Unable to Select or Press the Icons on the Printer Control Panel


Upon logging in to the printer using a user badge, you find the printer's display is black; however, the icons are available yet you are unable to press or select these icons on the printer control panel.


Updating the Smart Card Authentication client to version 2.1.6 will fix the issue. Please contact Lexmark Technical Support to acquire this new client version.

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In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

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