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Lexmark CS728

Lexmark CS728

Scan and fix message appears on the computer after flash drive is inserted

Issue description

When you insert a flash drive into the USB port of your computer, the Scan and fix message appears.


This issue is caused by a flaw in the printer's code and can be resolved by updating the firmware.

To resolve this issue, make sure to update the printer firmware to the latest version. Please refer to the Firmware Update Instructions for steps in updating the printer firmware.

If the issue persists, search for more information related to this issue or contact support for further assistance.


The Scan and fix message initially appears after the flash drive is used on Lexmark products that were released in the year 2016.

Performing any function (such as Scan to USB and printing from the flash drive) will prompt the message after it is inserted into the printer's USB port.


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