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Lexmark CS728

Lexmark CS728

Lexmark Card Authentication: IP address Displayed on Printer Lock Screen Is Not Automatically Updated

Affected Products:

Single-Function: All Lexmark 2016 - 2017 SFPs

Multifunction: All Lexmark 2016 - 2017 MFPs


Card Authentication v5.3.3

Issue Description:

When a networked printer is disconnected from the network, the IP address displayed on the printer lock screen does not change to


From the printer home screen, when you swipe down notification then disconnect the printer from the network, the IP address displayed on the bottom-left corner of the notification is updated automatically.


Pressing the Home button will update the printer lock screen display. It should then show when a networked printer is removed from the network.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Name and version of app or solution


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