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Lexmark CS728

Lexmark CS728

Serverless Print Release ? Master-Backup Sync Fails

Affected Products:

Single-Function: All Lexmark 2016 - 2017 SFPs

Multifunction: All Lexmark 2016 - 2017 MFPs


Card Authentication v5.3.1

Issue Description:

For newly registered badges on a back-up device, the master and backup devices display the registration page when a newly registered card is swiped. Backup status sync with the master device shows as


while master device still having the last registered user shows


instead of



In a Serverless Print Release setup, when a master device is temporarily disconnected from its network, the designated back-up device will act as master. In turn, this back-up device is able to register new badges. Unfortunately, however, be aware that when the master is reconnected to the network, all the newly registered badges done by the back-up device are no longer recognized.


The user needs to register the badges again, provided that the master device is connected and running.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Toner/imaging unit/waste toner bottle part number and serial number


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