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Lexmark MS711

Lexmark MS711

Full page background or gray print

Issue description

The print appears to have a gray background or haze across and down the full page. In some areas, the text might appear to repeat or have shadows that repeat on what should be white areas of the page. See example below:

Full Page Background or Gray Print - With BorderFull Page Background or Gray Print - No Border

Possible Cause

Poor contact to the photoconductor is the most likely source of a full page background defect. Check the right-hand side of the imaging unit for any material that could be preventing good contact to the contact spring inside the printer. Remove any debris or material found and reinstall the imaging unit. If the defect still persists, turn the printer off and back on to recalibrate the settings.

Non-genuine Lexmark Supplies / Refilled Cartridges / ‘Compatible’ Supplies

Use of Non-Lexmark supplies can result in damage to printer components and in multiple failures, including degraded print quality within the system; i.e., the effects of using such non-Lexmark supplies are not limited to the imaging unit, printhead, fuser, transfer system, and paper feed reliability.

Contacting Lexmark

If you require additional assistance, please close this window and locate

Get In Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need your printer model/machine type and serial number (SN). Should you need help locating these, xref_HO3865_xref.

Please be near the products described in this article to expedite the support process and reduce callbacks.

LEGACY ID: SO8163

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