Issue description
When you use the Internet Protocol Security ( IPsec) with its compatibility base configuration, it registers an issue with Scan to Network App.
Resolution
| Step | Action |
| 1 | Check the printer’s current firmware ( FW). NOTE: If the firmware is already updated, skip Step 2 and go directly to Step 3. |
| 2 | Update the printer firmware ( FW) using this PE version. |
| 3 | Should the issue persist, please refer to the Still need help? section of this article. |
Explanation
Based on the captured network trace, the software developer team discovered that the IPSec phase 1 negotiation passed. However, the IPSec phase 2 negotiations registered an issue when using the Scan to Network app.
When using IPSec with its default base configuration, the Scan to Network app is working fine.
Still need help?
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LEGACY ID: SO8355