What you will see
Upgrading firmware resets the Contact Name and Location values on the printer. This occurs when updating base code levels from ≤ .P151 (EC1.1) to ≥ .P235 (EC2).
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What to do
After updating firmware, you will have to reconfigure Contact Name and Location values. This is due to an unavoidable change within Base (RIP) .P235 level firmware and above.
The easiest way to reconfigure these settings is via the printer Embedded Web Server (EWS). Select Settings and General to locate these values.
Click here for illustration.
Still Need Help?
If you require additional assistance, please see Contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: SO7400
This article's source material was derived from ExtraView escalation Item # 253622 and ITR# 274567.