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Lexmark MX910

Lexmark MX910

How to Reset Network Settings on a Lexmark Printer or MFP

ENUS31589

Audience: Lexmark and Support Partners only

Before you begin

  1. Print out a current network settings page as this procedure will permanently clear all TCP/IP parameters and restore the factory defaults.

Take note of the following values:

  • Status
  • IP address
  • Netmask
  • Gateway
  • Address source

  1. 802.11 a/b/g/n wireless adapter

If your printer is equipped with a wireless option card, then these configuration settings will also be returned to their original and unconfigured default values:

  • BSS Type
  • Network Compatibility
  • SSID
  • Signal Strength
  • Trouble Code; e.g., signal strength too weak

Three methods for resetting network NVRAM


NOTE:
These methods offer similar procedures and nearly identical menu locations across several product generations. However, a slight evolution in firmware design may require that you perform Method 2 rather than Method 1. This is especially true with late model printers and MFPs.

Method 1 via 976 – Network SE Menu

StepAction
1Press the Menus button.
2Press
next to Network/Ports.
3Press
next to Std. Network or Network 1.Note:Network 1 will appear only if a wireless network card option is installed on the device. What you will see depends on the selected Active NIC or which interface is connected to the network; e.g., the integrated NIC (Std. Network) or wireless NIC (Network 1).
4Press
next to Std. Network Setup or Network 1 Setup.
5Using the keypad, press and hold down 9, 7 and 6 simultaneously to gain access to the SE Menu.
6Press
next to NVRAM.
7Press
next to Reinit NVRAM.Click here for an illustration.
8OPTIONPrint a network settings page to verify a successful reset of the NIC NVRAM. (Go to Menus > Reports > Std. Network or Network 1 Setup Page.)

Method 2 via Configuration Menu:

  1. Turn off the printer.

  2. Simultaneously press 2 and 6 while powering the printer back on.
    NOTE:
    This is sometimes referred to as a power-on reset (POR).

  3. Release the buttons when status reaches 100% or when the panel displays Configuration Menu.

  4. Locate and select Factory Defaults.

  5. Locate and select Restore Settings.
    NOTE:
    You may see Restore STD Network.

  6. Select "Reset Network Settings".

  7. Press Yes if you see a confirmation.

Method 3 via Embedded Web Server (http://printer_IP_address):

  1. Select Settings.

  2. Select Security.

  3. Select Restore Factory Defaults.

  4. Select Restore Settings.

  5. Select or choose Network Settings from the dropdown menu.

  6. Select Restore.


NOTE:
This method requires the printer to be communicating on the network.

Post-reset suggestions

NOTE: These suggestions are not in any particular order since multiple printing environments and network typologies do exist. If DHCP is being utilized to assign TCP/IP addresses, then make sure your DHCP server is working properly. Otherwise, read through these suggestions for additional troubleshooting tips.

Checks and tests...Details...
Double-check the Ethernet cable connection to the printer...Replace the cable if the condition is in doubt or the connector is broken.
Confirm that a solid-status and blinking-activity light is appearing at the top left and right-hand corners of the printer Ethernet port...Replace the cable or try a different Ethernet-drop on the switch, router, or hub.Note: Certain networks limit network bandwidth by forcing network switch speed and duplex settings. In this case, consider forcing network connection speed on the print server.
Print a network settings page...Confirm Status:"Connected" and successful IP address assignment.
If implementing static IP parameters, use the printer navigation buttons or keypad to reapply these values...Try communicating with the printer again.Note: Invalid static IP parameters will prevent network connectivity, so make sure the IP, netmask, and gateway addresses match those of the end user's network.
If the network settings page shows "Connected" and IP parameters have been re-established, try opening the embedded web server...Consider other communication tests such as PING, *TELNET, and *FTP to rule out duplicate IP addresses or other network issue. * TELNET is no longer available on several products due to security concerns and FTP may also be disabled. Other tests may include tracer and finger to test communication.
Check the printer driver port configuration and confirm identical printer and port IP addresses...If not, recreate the port or run the wireless setup utility (WSU) if this is a wireless connection.
If you can PING the IP address and access the EWS, then you may want to rule out a port monitor issue. Try creating a new port using MS Standard TCP/IP orWSD or Lexmark's port monitor.You can also consider printing a document to file, and then ftp the resulting .prn file out to the printer. You may also be able to send this file to the printer using the EWS's "Update Printer Firmware" feature or Markvision's "Generic File Download' feature.
Place a known working printer in the same location. Use the same network cable and Ethernet drops (ports)...Verify that printer is communicating on the network.
If the printer is set up for queue-based printing, verify that the print server hosting the print queue is able to communicate with the printer....If the print server is able to communicate with the printer, then recommend diagnosis of the client computer's print queue, user rights, permissions, or print sharing condition.
Consider replacement of the printer or network card option only if you have tried all of of the above suggestions.If the network connectivity condition continues, note that it is most likely not due to the printer.

Additional resources

xref_HO3489_xref

How to Access Service Menus for the Lexmark CS, CX, XS, MS, MX, 300 - 900 Series Printers and MFPs

LEGACY ID: HO3439

Notes:

  • Infoprint 1850 MFP ----------------------------------------------------------------------------- Infoprint 1860 MFP ----------------------------------------------------------------------------- Infoprint 1870 MFP

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