What you will see
Vertical voids or white streaks are seen on every printed page. See sample printouts below.
Possible cause and suggested remedy
A damaged/scratched Photoconductor (PC) drum possibly causes this print quality defect. In some cases you might also see hardened toner on the drum’s surface, (as shown in the image below).
| Click Image to Enlarge |
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| Encircled in red is a portion of the PC drum surface with hardened toner. |
Replacing the Photoconductor (PC) unit should resolve this issue. If the PC unit is newly installed or recently bought, please call Lexmark Technical Support to request for replacement.
Contacting Lexmark
If you require additional assistance, please close this window and locate
Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN), as well as the cartridge part number and serial number. Should you need help locating these, Serial Number, Machine Type, and Configuration ID Location for the Lexmark MS, MX, XM, CS, CX, XC, 91X - 92x Series Printers and MFPs.Please be near the products described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO7706