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Lexmark CX825

Lexmark CX/CS8xx_72x and XC/Cxxxx: 'Scan and Fix' Message Appears on the Computer After Flash Drive Is Inserted

Affected Products:

Single-Function: CS720, CS725, CS727, CS728, C4150, CS820, CS827 and C6160

Multifunction: CX725, CX727, XC4140, XC4143, XC4150, XC4153, CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160 and XC8163

Issue Description:

When you insert a flash drive into the USB port of your computer, the Scan and fix message appears.


This issue is caused by a flaw in the printer's code and can be resolved by updating the firmware.

  1. Check the printer’s current firmware (FW).
    If the firmware is already updated, skip Step 2 and go directly to Step 3.

  2. Update the printer firmware (FW) to xx.032.112 or the latest version available.

  3. Should the issue persist, please refer to the Still need help? section of this article.

Refer to KB Article


for checking and updating the printer firmware.


The Scan and fix message initially appears after the flash drive is used on Lexmark products that were released in the year 2016.

Performing any function (such as Scan to USB and printing from the flash drive) will prompt the message after it is inserted into the printer's USB port.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Firmware Version


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