| 1. | Ensure that the Secure held jobs app is enabled or in running state by accessing the printer’s embedded webserver (typing printer IP on a web browser) Settings > Apps > Apps management ( A ). |
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| 2. | Access the printer’s embedded webserver (typing printer IP on a web browser) Settings > Security > Security Setup > Access controls ( B ) > and then expand the Device Apps folder to check whether the Secure held jobs app is not disabled ( C ). |
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| 3. | Should the app icon still be missing on the control panel after performing the steps above, check the current app’s version (refer to the same image ( A ) above to check app version) and then update it to a higher version. |
| Please contact Lexmark Technical Support for further assistance. |
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| 4. | Update the printer's firmware to the latest one if issue still persist even after installing the new app version. |
| You may go to our website, support.lexmark.com, to download the latest printer firmware.
NOTE: Once you obtain the file, you may proceed and update the firmware by following the steps from this link xref_Update_xref.
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| 5. | Should issue still persist, please contact Lexmark Technical Support for additional troubleshooting. |