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Lexmark MX410

Lexmark MX410

An Issue with the Number of Copies when Using Multi Send Workflow in Lexmark Solution Composer (SoCo)

Affected products

Click

Properties

in the title section above.

What you will see

When a customer inputs the desired number of copies using the Multi Send workflow in the control panel, only 1 copy is scanned to the network folder.

The expected output when using the Multi Send workflow in Solutions Composer (SoCo) is to make a copy based on the number the user enters. It will then be scanned and sent to a network folder.

Solution

To correct this issue, update the Solution Composer Agent to version 2.9.6.2. Click here to download the updated app.


NOTE:
Please refer to xref_SO6667_xref for steps on how to install the latest solutions version.

Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

Get in Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need the following:

  • Name and version of the solution
  • Affected printer model/'s

  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


LEGACY ID: SO8605

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