Overview
The built-in Scan to Network app creates and saves a file in the destination folder; however, the file is corrupted. This happens only when the destination folder is set up on a computer running under Macintosh OS 10.10 version. For the steps how to configure the Scan to Network app, see
NOTE: The issue applies on the Lexmark MX310 printer model only.
Suggested Remedy
Please contact Lexmark Technical Support to acquire the firmware that will fix the issue.
NOTE:
The Lexmark representative might ask for the printer's current firmware level. Please refer to this link for the steps. Once you obtain the file, you may proceed and update the firmware.Still need help?
If you require additional assistance, please close this window and locate Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce callbacks.
LEGACY ID: TE751