Issue description
When a customer prints a page with colored images, the images appear with horizontal bands which appear as irregular white stripes in the entire document.
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| Colored images with horizontal banding |
Troubleshooting
 Touch the Status/Supplies icon in the printer’s Control Panel. Check the supply status of the imaging unit or the developers. Replace those that are low or empty.
Proceed with the next step if all supplies still register sufficient amounts. |
Press the menu icon on the home screen: Settings > Print Settings > Quality Menu > Color Adjust.
Note: Color Adjust can be performed at the control panel or the embedded web server (EWS).
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Print a test page and check whether print quality defect is still present.
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If the image still shows the horizontal banding, then reseat the Black and Color imaging kit and check whether the developer units are properly seated.
Print another test page and check if the defect still appears on the printed image. |
Should the issue persist, contact Lexmark Technical Support and have the samples analyzed for troubleshooting suggestions.
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Additional Information
If you require additional assistance, please close this window and locate
Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need your printer's model/machine type and serial number (SN). Please be near the products described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8230