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Lexmark C2132

Lexmark C2132

232.03 Paper Jam Error Message on the Lexmark CS310, CS410, CS510, CX310, CX410, and CX510

Affected Products:

Single-Function: CS310, CS317, CS410, CS417, CS510, CS517de, C2132

Multifunction: CX310, CX317, CX410, CX417, CX510, CX517de, XC2130, XC2132

Issue Description:

These errors are caused by either:

  • The toner cartridge is not fully inserted before closing the printer door.

  • The toner port ratchet on the IU is in the wrong position.

Paper repeatedly jams whenever the printer tries to print on both sides of the paper (front and back). The printer displays a Paper Jam message, open front door to clear duplex. The accompanying numeric error code is 232.03.

You can select Show areas on the printer’s control panel to view images that will help you locate where the jam is occurring. Once the paper path is completely cleared of all jammed paper/media, the printer should resume normal printing.


  1. Try to locate and remove the jammed paper. Ensure any previous jams have been completely removed;


    and refer to 23y.xx Paper Jam Removal.
    If this print job consisted of more than one page, probably more than one page is stuck inside the printer. Follow all the steps in the link above and confirm that the entire paper path is clear before attempting to print again.

  2. Check to see whether the printer supports the paper being used and that it meets all recommendations listed in the Users Guide.

  3. Be sure that the affected paper tray (could be any input source) is loaded correctly to prevent heavy skew, please refer to



  4. If issue persists, please refer to the Still Need Help? section of this article.

Still Need Help?

Have the following available when calling Lexmark Technical Support;


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