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Lexmark C2132

Lexmark C2132

Pharos Blueprint app‑specific escalation requirements

Before proceeding with these requirements, make sure that the Enterprise solution primary escalation requirements is already gathered.

Blueprint version

What is the version # of the Pharos Terminal Object?

RelevanceHow to obtain

Info is used for simulation and analysis.

Pharos Administrator should be able to provide this information.

Blueprint log files

RelevanceHow to obtain

Info is used for simulation and analysis.

File (folder) locations:

  • Windows 2003
    • C:\Documents and Settings\All Users\Application Data\PharosSystems\Blueprint\Logs
  • Windows 2008 (This is a hidden folder by default.)
    • C:\Program Data\PharosSystems\Blueprint\Logs

And then send the taskmaster.log, bediservice.log files.

Blueprint log files

RelevanceHow to obtain

Info is used for simulation and analysis.

File (folder) locations:

  • Windows 2003
    • C:\Documents and Settings\All Users\Application Data\PharosSystems\Blueprint\Logs
  • Windows 2008 (This is a hidden folder by default.)
    • C:\Program Data\PharosSystems\Blueprint\Logs

And then send the taskmaster.log, bediservice.log files.

Pharos Alerts

RelevanceHow to obtain

Info is used for simulation and analysis.

See Pharos Administrator > System > Alerts

Windows Event Viewer

RelevanceHow to obtain

Info is used for simulation and analysis.

  1. Go to Start > Control Panel > Administrative Tools > Event Viewer.

  2. Export and send logs.

Errors displayed on the computer

RelevanceHow to obtain

Info is used for simulation and analysis.

Take a screenshot.

Script used in Blueprint Terminal

RelevanceHow to obtain

Info is used for simulation and analysis.

End‑user provided

How many servers are used?

RelevanceHow to obtain

Info is used for simulation and analysis.

End‑user provided

Example: 1 Analyst and x Collectors

Which Blueprint server is the MFP connected to?

RelevanceHow to obtain

Info is used for simulation and analysis.

End‑user provided

Is the problem isolated to one particular server?

RelevanceHow to obtain

Info is used for simulation and analysis.

End‑user provided

LEGACY ID: FA874

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