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Lexmark XS652

Lexmark XS652

Printer Display Stuck with "Scanning..." Message when Scanning Large Scan Jobs

Affected Products:

Color: X73x,

Monochrome: X46x, X65x, X86x

Issue Description:

When scanning a large number of documents (e.g. 10 pages or more), the printer will stay on "Scanning..." and will freeze. Unable to continue unless the printer is restarted.

The application tries to process on the background, but the affected models cannot handle large data when processing on the background.

Solution:

Updating the Scan to Network app to version 4.9.13 will fix the issue.

Please contact Lexmark Technical Support for further assistance.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • xref_HO4041_xref
  • Name and version of the application being used

LEGACY ID: SO8855

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