Windows Print and Driver primary escalation requirements

Driver Type and Version used

Info is used for simulation and analysis.

1. Go to Start > Control Panel > Printers / Devices and Printers.



2. Right-click the Printer Object being used, and then click Properties.



3. Go to About Tab, and then take a screenshot.

Or, from the Printing Preferences > Help > About Tab and take a screenshot.

Customer's printing environment,

Info is used for simulation and analysis.

• Operating System involved
• Server and Client Information (Complete with Name, Service Pack & System Type)

Example: Windows Server 2008 Enterprise R2 SP2 x64 with Windows 7 Professional SP1 x86 clients

1. Click on Start > Run.



2. Type “msinfo32”, and then click OK.



3. Click on File > Save.NFO