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Lexmark X748

Lexmark X748

Lexmark X548, X74x, X792, X925,&X95x ? Printer Hangs After Pressing X Button While at 'Invalid PIN' Screen

What you will see

The printer hangs and will not display the home screen after you press the RED X button on the printer keypad while it is at the “Invalid PIN” screen. This happens when the printer driver’s Print and Hold Confidential print feature is enabled and an incorrect PIN is entered while retrieving the held job on the printer control panel.

Recommended solution

To resolve this concern, the printer’s firmware should be updated to PE Release code .P330 or higher.

Please contact Lexmark Technical Support to obtain the firmware. Our Phone or Chat Support Agents can also guide you should you need assistance in doing the update.

Still need help?

Please contact Lexmark Technical Support if you need additional assistance.
When calling for support, you will be asked for your machine/model type and serial number (SN).

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.


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