Before proceeding, make sure to fill out the Main escalation information requirement.
If a device is involved, gather these common requirements for all Scan to e‑mail-related issues.
This document contains all the printer settings and running firmware code.
On the printer, press Menu > Reports > Menu Settings Page.
Capture the following additional requirements by clicking on the links to obtain the specific logs required.
LEGACY ID: FA931
Scan applications primary escalation KB
Scan to e-mail primary escalation KB