Cannot Authenticate after Successful Configuration of Usernames, Passwords, and PINs on the C-X792, C-X925, and X548 Printers and Multifunction Printers

What you will see (May 2011)

After successfully configuring security username, password, and PINs via the webpage, the device suddenly stops authenticating the user.

As a result, the end-user may see an "Invalid Password" displayed on the screen when attempting to access the device.

Affected Products

• X792
• X925
• C792
• C925
• X548

Suggested Fix

The code levels listed below are known to correct this issue. Please contact Lexmark Technical Support for firmware update instructions.

• X792 – LHS1.MR.P169 or higher
• X925 – LHS1.HK.P169 or higher
• C792 – LHS1.HC.P168 or higher
• C925 – LHS1.HV.P168 or higher
• X548 – LHS1.VK.P164 or higher

NOTE: This firmware will only be available for the issue described above.

Still Need Help?

If you require additional assistance, please see Contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.

LEGACY ID: SO6659