| Step | Action | If yes... | If no... |
| 1 | Identify the page count and verify whether the printer requires a maintenance kit. To do this, navigate to Settings > Reports, and select print a Menus page, Device Statistics, or other Configuration page. Does the settings page reveal a high-page count? | Replace the maintenance kit. | See next step 2. |
| 2 | Using the same Menus Page, identify whether any supplies items are exhausted, or near exhaustion. Do any supplies show end-of-life (exhausted) or near end-of-life (low)? | Replace the supply item (s). | See next step 3. |
| 3 | Confirm that the user's paper lies within acceptable specifications found in the User's Guide's Card Stock and Label Guide. Example: Media Type, Size, Weight, Texture Does the media fall within printer's operating specifications? | See next step 4. | Try different media and consult the UG's Card and Label Guide for supported media specifications. |
| 4 | Confirm the printer's media settings match what is in the tray(s)? Does the Type, Weight, and Texture match what is loaded into the tray? | See next step 5. | Change the printer's Paper media settings (Settings > Paper) to match the media. |
| 5 | Check if Color Saver is enabled (ON) or disable (OFF). Is it set to OFF? | See next step 6. | Turn it to OFF under the Print > Quality menu, and retest. If issue persists, then see next step 6. |
| 6 | Is the driver set to the correct paper type? | See next step 7. | Make these adjustments within the driver's Printing Preferences > Paper/Finishing menu. |
| 7 | Reseat the supplies and check for damage to the components as you reseat them. Are the supplies damaged? | Replace the damaged supply item. | After reseating supplies, retest. If issue persists, then see next step 8. |
| 8 | Manually initiate a calibration and then retest. Locations: For C792: Settings > Quality > Color Adjust. For X792: Printer Settings > Quality > Color Adjust. Does issue persist? | See next step 9. | Issue is resolved for now but continue to monitor performance. |
| 9 | How does the print vary from what is expected? | N.A. Capture additional problem descriptions, and print samples if possible. | |
| 10 | If possible, try swapping a suspected supply item. Does the symptom follow the supply item? | Replace the defective supply item. | Contact your next level of support and be prepared to describe all diagnosis performed thus far. Capture print samples and reference this article ID# SO7111 to help expedite the support process. |