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Lexmark XS795

Lexmark XS795

Scan to E-mail Resolution Reverts to 75 dpi After Address Book Search

What you will see

The Scan to E-mail resolution returns to a 75 dpi value AFTER selecting a recipient from the Search Address Book option.

The issue is not seen when using shortcuts.

Affected printers

This issue has been seen on following Lexmark models, but other models not listed here could be affected:

  • X548
  • X74x
  • X792
  • X925
  • X95x

An x denotes any number within a given printer model series.

Recommended solution

Update the printer’s firmware to PE Release code P449 or the latest. For IPDS-enabled devices, please update to PE Release code P457 bundled with IPDS 4.50-00553 (or higher).

To obtain this version, please contact Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.

Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
When calling for support, you will need your printer model/machine type and serial number ( SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.


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