Overview
The maximum fuser count capacity on the Lexmark Service Monitor ( LSM) and MarkVision Enterprise ( MVE) supplies information section displays 120,000 sides. This may also happen on third-party Simple Network Management Protocol (SNMP) tools utilized for supplies management.
See sample screenshots for the reported applications below.
| Lexmark Service Monitor | MarkVision Enterprise |
| |
| Click Images to Enlarge |
Explanation
The displayed fuser life value for the Lexmark C79x and X79x devices with firmware code levels below .P319 is incorrect. It is important to note that the displayed value does not affect printer fuser operation and expected life value which is 150,000 sides.
NOTE: " Side" value refers to the number of printed sides on a paper or media; i.e., one sheet of paper can have two sides of printed output.
* An x denotes any number within a given printer series.
Recommended solution
To resolve this concern, the printer’s firmware should be updated with the appropriate PE Release codes for the following models.
| Printer Model | PE Release Code |
| C79x | LHS30. HC. P319 or later |
| X79x | LHS30. MR. P319 or later |
NOTE: Please contact Lexmark Technical Support to obtain the firmware. Our Phone or Chat Support Agents can also guide you should you need assistance in doing the update.
Still need help?
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number ( SN).
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: TE578