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Lexmark XS798

Lexmark XS798

Parallel Port Option Card Communication Issues and Suggested Remedies (July 2014)

Possible problem scenarios

If... See...Affected Products
Scenario 1
  • You see a "54 Parallel Card" option card error appearing on the control panel...
  • Your current printer firmware level is at .P413a or below...
  • The printer port option card fails to be recognized...
  • USB flash drives or thumb drives fail to be recognized...
Remedy 1 below
E46x series
T650 and T652
T654

C73x series

W85x series
MFPs
X46xe series
X654 series
X73xe series
X86x series
Scenario 2
  • You cannot print...
  • In addition to Standard Parallel, you see Light Parallel Interface Card under Device Information*...
  • Parallel code is at .P311e or below...
Remedy 2 below

All products compatible with the Parallel Option Card PN# 14F0000.


Note:
This mostly affects MS, MX, CX, or XC Series Lexmark products with printer firmware level .P358 or above.

*Embedded Web Server (EWS) > Reports > Device Information, or the same location on a printed Menus Settings page.)

Remedy 1

  1. Determine whether the printer's current firmware level is lower (<) than .P413c.

  2. If so, update the printer's firmware.

    Return to your printer's product page to locate and download the latest firmware package.

  3. After downloading the zip file, extract its contents to a destination folder and then select your update method.

Firmware download package contents usually include:

    • .fls file required for non-Windows environments or non-standard connection methods
    • Firmware Update Utility package to guide users through the firmware update process in Microsoft™ Windows operating system environment
    • Additional
      Release Notes
    • Printer File Downloader for Macintosh environments

IMPORTANT! Look for the presence of any downloadable language emulators (DLEs). Click here for an example illustration. Contact Lexmark technical support if you see the presence of any IPDS, forms and a bar code cards, Prescribe, PrintCryption, or other types of DLE option cards.

Remedy 2

Contact Lexmark Technical Support for further instructions. It is possible that you may receive a replacement card if a firmware upgrade option is not available.

Checking firmware levels

Obtain the Menu Settings page or access the printer's embedded web server (EWS) for this purpose.

To do this from the printer's operator panel:

1Press the Menu button on the Operator Panel.
2Select Reports.
3Select Menu Settings Page to start printing.
4

Look for the code level under “Device Information” and next to Base and Engine.

To do this from the printer's embedded web server(EWS):

1Launch your Internet browser application.
2After http://, enter the printer's IP address.
3

Click on Reports.

4Click on Device Information and locate the values next to Base and Engine.

Still Need Help?

If you require additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.

LEGACY ID: SO6493


Audience: Lexmark and Support Partners

Scenario 2 EV Escalation ID# 330695

Alternative Solution

  1. Revert device firmware back to the EC1; for example, LW1.DN2.P153.

  2. Reinstall the parallel card to verify that the card is listed once with the proper code levels displayed; i.e., P311e or less.

  3. Send .P311f or greater parallel firmware code to the printer if you can still obtain this code from PE.

  4. Post flashing of the parallel card firmware, and after the device reboots, you can continue to update the printer's firmware to the latest levels; i.e., EC3 or greater.

LEGACY ID: SO6493

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