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Lexmark XS798

Lexmark XS798

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Troubleshooting a 913.44 Error message on a Lexmark X792 Multifunction Printer

Issue description

The solution discussed in this document is applicable should the printer’s operator panel exhibits the following:

  • A time out error message of 913.44 displays on the printer's operator panel.
  • Long delay occurs when doing copies on either the Automatic Document Feeder (ADF) or Flatbed (FB), and the printer yields a blank page.
  • Busy hang occurs when doing copies on either ADF or FB.
  • It freezes when sending email’s on either ADF or FB.
  • It is stuck on "Scanning" when sending fax on either ADF or FB.

Solution

A simple reboot of the device often resolves this behavior. Try powering off the printer and wait for ten seconds before powering it back on. If the message re-appears after the reboot or during scanning/copying, please proceed with the steps below.

Note:  If you are having difficulties or you are not comfortable performing the subsequent steps, Lexmark strongly recommends that you contact Lexmark Technical Support for proper guidance.

StepAction

1

Update the firmware to the latest level.

2

If the error persists after updating the firmware, the printer will probably require service. Please contact Lexmark Technical Support and reference this article to obtain this firmware fix.

Note:  Our Phone or Chat Support Agents can also guide you should you need assistance in doing the firmware update.

LEGACY ID: TE683
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