Solution: Lexmark Document Distributor
A complete list of affected printers can be found on
Lexmark Document Distributor Administrator's Guide
The Travel & Expense app shows an “undefined” icon label on the printer control panel.
Travel & Expense is a custom Lexmark Document Distributor (LDD)-based solution for 24 Hour Fitness account.
Update the printer’s firmware to EC release P543 or the latest. Then reapply the policy from LDD to display the correct icon label.
SeeChecking the latest Lexmark printer firmware
to view steps to check your printer’s firmware code level.
Still Need Help?
Have the following available when calling Lexmark Technical Support:
Printer serial number
Name and version of the solution
LEGACY ID: SO7686