Printer is hanging or a 'Busy Printing' message appears intermittently on the control panel

Overview

When printing from one of the paper inputs (i.e., Tray 1, Tray 2, etc.), the printer displays a 'Printing or Busy State' message on its operator panel.

This can happen when one or more of the input trays are unable to pick the paper.

Solution

1. First, identify which input tray is causing the issue. If you cannot determine which paper trays are affected, please proceed with the next step below.



2. Perform a print test with each input tray. Be sure that the paper in each tray is loaded properly. Once you determine the problem's source, please contact Lexmark Technical Support or a local authorized service provider to arrange a service call.

   Note:  If only one paper tray is affected, you should be able to use the remaining trays as normal.

LEGACY ID: SO7674