What you will see
When running conformance on a Lexmark C54x printer with firmware version P536, you may see the following message:
Conformance failed: Printer ET00xxxxxxxxxx not in conformance with policy C544 (Firmware): Settings don't match
Explanation
When a printer has P536 firmware, MarkVision Enterprise (MVE) detects the network firmware version N745 instead of the correct value N744.
Recommended solution
Update the printer’s firmware to PE Release code P537 or higher.
To obtain this version, please contact Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate
Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need your printer model/ machine type and serial number ( SN). Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: SO7656