What you will see
The Lexmark MX6500e scanner does not respond and the operator panel displays a 958 Service Multibit Error.
Recommended solution
Any MX6500e with an older firmware version i.e., P035a, has a high likelihood of encountering this error code. To resolve this error, Lexmark strongly recommends you update the device's firmware to P329 or the latest level.
How to download the latest firmware
Go to support.lexmark.com.
Type your printer model in the “Enter Product Name” field and click
OR click on the picture of the correct printer model shown.Locate the “Downloads” tab.
Select the version of the Operating System.
Click the link available under "Firmware".
Once you have the latest firmware downloaded, proceed with any of the options below to perform the update.
| Firmware Flash Methods | Information |
| Embedded Web Server (EWS) Recommended | Open a browser and enter the IP address of the printer. Select Settings >Update Firmware. |
| USB utility | for the detailed steps. |
| USB thumb drive | for the detailed steps. |
| FTP | for the detailed steps. |
| Printer File Loader (USB-Macintosh) | for the detailed steps. |
NOTE: Should you have any difficulties updating the firmware of if error persists, please contact Lexmark Technical Support to set up service for the printer.
Still need help?
If you require additional assistance, please close this window and locate Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). Should you need help locating these
Please be near the products described in this article to expedite the support process and reduce callbacks.
LEGACY ID: TE588