202.x3 or 202.x6 paper jam

What you will see

The printer is displaying a 202 type paper jam message. Select Show areas on the operator panel to view images that will help you locate the jam.

Clearing the paper jam

To resolve the paper jam message, you must first clear the entire paper path and then press the check button or select Continue to clear the message and resume printing.

NOTE: The images in the table below show the Lexmark T640/642/644 model. However, these directions also apply to the X642, X644 and X646 models.

Step	Action	Image
1	If there is a sheet of paper jammed part of the way out the top of the printer, slowly pull the paper straight out and continue with step 2. NOTE: If the paper does not move easily when you pull on it, stop pulling and continue with step 2.
2	Open the rear exit door.
3	Remove any jammed paper you find stuck in the back of the printer.
4	Close the rear door. IMPORTANT! Make sure the rear door is completely closed. If it is not completely closed, it can cause the paper to jam.
5	If this print job consisted of more than one page, there are probably other pages still stuck in the printer. Open the lower and upper front covers and remove the toner cartridge. Clear out any other pages that are stopped inside the printer. If you were also printing on both the front and back sides of the page (duplexing), remove the front duplex tray and open the rear duplex cover. Remove any stopped pages in these areas as well.
6	Once the entire paper path is clear, close all doors and covers. Press the check button or the continue button to continue printing.

If the jamming continues

If the paper jams continue, try the following suggestions based on the applicable circumstances:

If the error is something other than a 202 type error, use the Show areas feature on the printer operator panel to view images that will help you locate and clear the jam. If the paper jam errors continue, the printer will likely require service to correct the issue. For more information on arranging repair service, contact Lexmark Technical Support or an authorized service center. See 'Contacting Lexmark' at the end of this document for details.

If 202 type errors continue, clear the jammed paper and power off the printer. Open the rear exit door of the printer and check the following:

Make sure there are no small pieces of paper inside the printer blocking the paper path.

Make sure none of the parts inside the printer appear loose or broken. If any parts do appear damaged, the printer will likely require service to correct the issue.

Print one page and leave the rear exit door open. If the paper jams, see if you can look into the back of the printer and determine what might be causing the jam. If the paper comes out easily when the rear exit door is open, you may have a loose guide at the top of the printer in the back. Try removing the top rear cover (the cover at the back of the printer th at you remove to install an optional output expander). Try printing again with the rear door closed and the top cover off. If paper shoots straight up and out the top of the printer instead of going out towards the front, the top deflector guide is loose. There is a spring that is supposed to hold it in position. See if you can find and reattach the spring. From the back of the printer, look down towards the right-hand side. If you find a loose spring and are able to reattach it, try printing again.

If you cannot find any paper jammed in the printer but it continues to display 202 type paper jam errors, the printer may have a broken or stuck exit sensor flag. Look for any small black pieces of plastic sitting loose inside the printer. If you find any, remove them and save them. Try printing again. If the paper jam errors continue, the printer will likely require service to correct the issue. For more in formation on arranging repair service, please contact Lexmark Technical Support or an authorized service center. See ' Contacting Lexmark' at the end of this document for details.

If you are using a duplex unit that has been installed to allow you to print on both sides of the paper, try printing single-sided pages. If single-side pages come out properly, the duplex unit may be the source of the problem. To check this:

Make sure there are no sheets of paper jammed in the duplex unit.

If nothing appears to be jammed in the duplex option, power off the printer and try reseating the duplex unit. This might realign the duplex tray with the printer and make the printer work again.

If the jamming continues but only when you are printing on both the front and back of the page, the duplex option will probably need to be replaced. If your d uplex option is still under warranty, please contact Lexmark Technical Support or your warranty service provider to get it replaced.

Are you printing on regular plain bond copy paper? If not, try printing again with plain copy paper. This will eliminate any special media as part of the cause of the jamming, even if the special media has worked in the past. Certain specialty papers, letterhead stock, label stock, and card stock are more prone to jamming in the fuser unit. For more information on recommended paper types, please refer to the Card Stock and Label Guide.

IMPORTANT! Paper Jam.3x.4x.5x

Contacting Lexmark

If none of the above suggestions resolves the issue or if you need help arranging service, contact Lexmark Technical Support or a local authorized service provider for additional assistance. If you call Lexmark Technical Support for assistance with your printer, please be prepared to describe the problem you are experiencing and any troubleshooting steps you have already taken.

The left-most digit (. xx) of the 202.xx error code (where x = any number) indicates the page count of the fuser unit.

If the error code is 202. 0x, the fuser page count is between 0 and 99,999 pages.

If the error code is 202. 1x, the fuser page count is between 100,000 and 199,999 pages.

If the error code is 202. 2x, the fuser page count is between 200,000 and 299,999 pages.

If the error code is 202. 3x, the fuser page count is between 300,000 and 399,999 pages.

If the error code is 202. 4x, the fuser page count is between 400,000 and 499,999 pages.

If the error code is 202. 5x, the fuser page count is between more than 500,000 pages.

If the error code is 202. 9x, the fuser page count is not available.

Error Code	Description of Problem	Possible Root Causes	Possible Diagnosis and Repair Actions	Recommended Parts
202.x0	Paper jam around fuser exit or redrive area.	Page may be jammed in fuser exit or redrive area.	Ensure the rear door is fully closed. Check fuser for wear and contamination. Check exit sensor for proper function (see ' Checking the sensor flags' below this chart). Turn media over to reduce any curl. Check duplex diverter operation. If page is headed into an output option, check option alignment and catch points.	If the base printer seems to be the cause, recommend the fuser assembly and redrive unit. If the customer is printing through a duplex unit, make sure the duplex unit is not the cause.
202.x1	Page did not cleanly exit fuser or redrive area.	Page may be jammed in fuser exit or redrive area.	See above.	See above.
202.x2	Exit sensor covered too long.	Page may be jammed in fuser exit or redrive area.	Ensure the rear door is fully closed. Check fuser for wear and contamination. Check exit sensor for proper function (see ' Checking the sensor flags' below this chart). Turn media over to reduce any curl . Check duplex diverter operation. If page is headed into an output option, check option alignment and catch points.	First Service Call: Fuser assembly If the fuser has already been replaced: If there is a sheet of paper stuck in the fuser when the error occurs, recommend the redrive unit next. If no paper appears to be stuck in the fuser when this error occurs, recommend the fuser cables and system board next.
202.x3	Page is covering narrow media sensor during warm-up.	If page is not visible from front or rear of machine, a piece of the page may be torn off in fuser, covering narrow media sensor. Narrow media sensor or flag may be dislodged/damaged.	Clear all media or partial media from the fuser area. Check the fuser exit and narrow media sensor flags.	First Service Call: Fuser assembly If the fuser has already been replaced: Fuser cabling and system board
202.x4	Exit sensor may have bounced.	Exit sensor assembly.	Check exit sensor assembly, especially wrap spring. (See Checking the sensor flags' below this chart)	First Service Call: Fuser assembly If the fuser has already been replaced: Fuser cabling and system board
202.x5	Never sent the divert command to the stacker.			Fuser assembly, system board
202.x6	Page is covering exit sensor during warm-up.	Something is keeping the exit sensor in a covered position - possibly a page that was not cleared from a prior jam.	Clear all media or partial media from the fuser area. Check the fuser exit and narrow media sensor flags.	First Service Call: Fuser assembly If the fuser has already been replaced: Fuser cabling and system board
202.x7	Timeout waiting for the page ahead.			First Service Call: Fuser assembly If the fuser has already been replaced: System board
202.x8	Divert media command issued too soon.		If the customer is printing to a duplex option, ask the customer to print single-sided pages to see if the duplex option is the cause. You could also try removing the duplex option from the printer.	First Service Call: Fuser assembly and system board. If these parts have already been replaced, recommend replacing the duplex system card.
202.x9	Virtual page timed out waiting for last page of job to be safe in the stapler accumulator.		Ensure the rear door is fully closed. If the customer is printing to a staple option, ask the customer to print to the standard bin to see if the staple option is the cause. You can also try removing the staple option from the printer.	First Service Call: Recommend swapping out the staple option if the customer is printing to it. If the customer does not have a staple option, or if it has already been replaced, recommend replacing the fuser assembly and the system board.

Step	Action
1	Power off the printer.
2	Open the rear door of the printer. You should be able to see the sensor by looking near the middle of the opening. Look for the red backup roller of the fuser further back inside the printer. A little to the right of the center, you can see a shaft of black plastic that points up across the opening.
3	Take a pen or pencil to move this shaft up and away from you. It should swing freely back down when you remove your pen or pencil. This shaft is part of the paper exit sensor flag. The actual flag that the paper hits as it exits the printer is a little harder to see. It is sticking up an inch or two to the right.
4	Use the pen to move the flag towards the back of the printer. The flag should now be lying flat, as it would when a piece of paper is passing over it.
5	When you take the pen away, the flag should pop back up. Make sure the flag is moving freely and that it appears to be snapped in properly.
6	If there is something wrong with the flag or sensor, the flag or sensor will need to be replaced. NOTE: Replacing the fuser assembly will also take care of the issue as it contains both the flag and the sensor.

LEGACY ID: SO4059

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202.x3 or 202.x6 paper jam

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