Before proceeding, make sure to fill out the Main escalation information requirement.
Gather the primary requirement for error codes/messages issues.
The complete error code and error message from the control panel
The information is used for analysis.
Secondary crash code
Occurrence of the error or message
LEGACY ID: FA870
This article shows the primary information required to escalate paper jam issues.
This article serves as a guide to gathering necessary information before opening an escalation item for network connectivity issues.