Before proceeding, make sure to fill out the Main escalation information requirement.
Gather the primary requirement for printer damage issues.
Clear photo of the damage part
The information is important to identify if the damage is repairable or not.
Previous service actions performed and the install dates of any replaced printer components
The information is used for analysis.
End‑user or support agent provided
LEGACY ID: FA870
This article serves as a guide to gathering necessary information before opening an escalation item for network connectivity issues.
This article serves as a guide for gathering necessary information before opening an escalation item for AirPrint issues.