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Unable to Successfully Send Jobs to Multiple Destinations via Multi Send or Print Multiple Files via Downtime Reports


You may encounter the following scenarios when using the Multi Send or Downtime Reports app:

Using the Multi Send app...

Jobs are not successfully sent to multiple destinations (e.g., Copy, FTP, E-mail, Remote Copy, Share Folder, and Fax). In addition, an e-mail or a print confirmation page will neither be sent nor printed.

Using the Downtime Reports app...

Not all files are printed when printing multiple files found in a directory (e.g., ftp or network folder).

The preceding scenarios happen when the processing time to complete the job requires more than the printer screen timeout.

Functioning as designed

When the processing time exceeds the set screen timeout, the app will quit and the printer will return to the home screen.

To complete the job, adjust the screen timeout to a longer duration. You may set it to a maximum of 300 seconds depending on the number of destinations. Find this option on the printer’s Embedded Web Server (EWS) > Settings > General Settings > Timeouts.

See to view steps to access printer's EWS.

Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate

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In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

The support agent may request additional information.


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