Internal print server does not operate correctly

Step 1

Reinstall the internal print server.

1. Remove, and then install the internal print server. For more information, see Installing an Internal Solutions Port.



2. Print a menu settings page, and then check if the internal print server is listed in the Installed Features list.

Is the internal print server listed in the Installed Features list?

Go to step 2.

Check if the internal print server is supported by the printer.

Note:  An internal print server from another printer may not work with this printer.

Step 2

Check the cable and the internal print server connection.

• Use the correct cable, and then check if it is securely connected to the internal print server.

Does the internal print server operate correctly?

The problem is solved.

Contact customer support.