Gapping or half color page check

Step 1

Make sure all the packing materials on the imaging unit are removed.

Does the problem remain?

Go to step 2.

The problem is solved.

Step 2

1. Reseat the cyan, magenta, and yellow developer units in the imaging kit.



2. Reseat the imaging kit.



3. Enter the Diagnostics menu, and then navigate to:

   Advanced Print Quality Samples > Advanced Print Quality Samples



4. Check the test page.

Does the problem remain?

Go to step 3.

The problem is solved.

Step 3

Check the developer hold down arms and springs for damage, and replace if necessary. See Developer hold down removal.

Does the problem remain?

Go to step 4.

The problem is solved.

Step 4

• If the affected color is cyan, magenta, or yellow, then replace the developer unit of the affected color.
• If the affected color is black, then replace the imaging unit.

Does the problem remain?

Go to step 5.

The problem is solved.

Step 5

Replace the imaging kit.

Does the problem remain?

Contact the next level of support.

The problem is solved.