Step 1  From the home screen, touch Settings > Paper > Size/Type. Select the paper source. Check if the paper type and size settings match the paper type and size set on the tray.
Do the settings match? | Go to step 3. | Go to step 2. |
Step 2 Change the paper size and type, or adjust the size settings in the tray. Does the problem remain? | Go to step 3. | The problem is solved. |
Step 3 From the home screen, touch Status/supplies > Hardware. Check the status of the black and color imaging components.
Does the status indicate OK? | Go to step 4. | Go to step 6. |
Step 4 Measure the distance from one point of the original image to the same point on the ghost image. Is the distance 43.9 mm? | Go to step 5. | Go to step 6 |
Step 5 - If the affected color is cyan, magenta, or yellow, then replace the developer unit of the affected color.
- If the affected color is black, then replace the imaging unit.
Does the problem remain? | Go to step 6. | The problem is solved. |
Step 6 Check if the ghost image is colored or black. Measure the distance from one point of the original image to the same point on the ghost image.
Is the distance 94.2 mm? | Go to step 7. | Go to step 8. |
Step 7 - If the ghost image is colored, then replace the color photoconductor unit.
- If the ghost image is black, then replace the black imaging kit.
Does the problem remain? | Go to step 8. | The problem is solved. |
Step 8 From the home screen, touch Settings > Reports > Menu Settings Page. Note: Perform this step twice to clear any debris. Check the fuser assembly for toner contamination.
Is there toner contamination? | Go to step 9. | Contact the next level of support. |
Step 9 Replace the fuser. See Fuser removal. Does the problem remain? | Contact the next level of support. | The problem is solved. |