Step 1 Check the error that appeared. Is the error 100.35? | Go to step 2. | Go to step 5. |
Step 2  Remove the cable cover from the front door. Check if the cable is properly connected to the door and to the JMSNS1 connector on the controller board.
Is the cable properly connected at both ends? | Go to step 4. | Go to step 3. |
Step 3 Reconnect the cable. Does the problem remain? | Go to step 4. | The problem is solved. |
Step 4 Replace the cable. Does the problem remain? | Contact the next level of support. | The problem is solved. |
Step 5 Check the following sensors for proper connection, and reseat if necessary: - Sensor (MPF empty)
- Sensor (duplex path 1)
- Sensor (fuser buckle)
- Sensor (narrow media)
Does the problem remain? | Go to step 6. | The problem is solved. |
Step 6 Check the sensors for damage, and replace if necessary. Does the problem remain? | Contact the next level of support. | The problem is solved. |