Step 1 Reset the printer. Does the problem remain? | Go to step 2. | The problem is solved. |
Step 2 Check the LVPS cable on the JLVPS connector on the controller board for proper connection. Is the cable properly connected at both ends? | Go to step 4. | Go to step 3. |
Step 3 Reconnect the cable. Does the problem remain? | Go to step 4. | The problem is solved. |
Step 4 Check the cable for damage, and replace if necessary. Does the problem remain? | Go to step 5. | The problem is solved. |
Step 5 Replace the LVPS. See LVPS removal. Does the problem remain? | Go to step 6. | The problem is solved. |
Step 6 Replace the controller board. See Controller board removal. Does the problem remain? | Contact the next level of support. | The problem is solved. |