Step 1 Reset the printer. Does the problem remain? | Go to step 2. | The problem is solved. |
Step 2 Check the cable on the motor (output) and on the JOUTDC connector on the controller board for proper connection and damage, and replace if necessary. Does the problem remain? | Go to step 3. | The problem is solved. |
Step 3 Reset the printer. Does the problem remain? | Go to step 4. | The problem is solved. |
Step 4 Replace the motor. See Motor (output) removal. Does the problem remain? | Go to step 5. | The problem is solved. |
Step 5 Reset the printer. Does the problem remain? | Go to step 6. | The problem is solved. |
Step 6 Replace the controller board. See Controller board removal. Does the problem remain? | Contact the next level of support. | The problem is solved. |