Step 1 Check the pick roller for misalignment and damage. Is the pick roller properly installed and free of damage? | Go to step 3. | Go to step 2. |
Step 2 Reinstall or replace the pick roller. Does the problem remain? | Go to step 3. | The problem is solved. |
Step 3 Check the cable for socket "INDEX/PAP OUT/PICK MTR" on the controller board for misalignment and damage. Is the cable properly seated and free of damage? | Go to step 5. | Go to step 4. |
Step 4 Reseat or replace the cable. Does the problem remain? | Go to step 5. | The problem is solved. |
Step 5 Reset the printer. Does the problem remain? | Go to step 6. | The problem is solved. |
Step 6 Replace the media feeder. See Media feeder removal. Does the problem remain? | Go to step 7. | The problem is solved. |
Step 7 Replace the controller board. See Controller board removal. Does the problem remain? | Contact the next level of support. | The problem is solved. |