Step 1 Reset the printer. Does the problem remain? | Go to step 2. | The problem is solved. |
Step 2 Make sure that the tray insert is properly seated or fully inserted. Does the problem remain? | Go to step 3. | The problem is solved. |
Step 3  Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests Find the sensor (Pick roller index (tray 1)).
Does the sensor status change while toggling the sensor? | Go to step 8. | Go to step 4. |
Step 4 Check the cable that connects the sensor (tray 1 pick roller index) to the controller board. Are both ends of the cable properly seated? | Go to step 6. | Go to step 5. |
Step 5 Reseat the cable. Does the problem remain? | Go to step 6. | The problem is solved. |
Step 6 Check the sensor cable for damage. Is the cable free of damage? | Go to step 7. | Go to step 12. |
Step 7 Replace the sensor. See Sensor (550-sheet tray index) removal. Does the problem remain? | Go to step 8. | The problem is solved. |
Step 8 Check the cable that connects the motor (tray 1 pick) to the controller board. Are both ends of the cable properly seated? | Go to step 10. | Go to step 9. |
Step 9 Reseat the cable. Does the problem remain? | Go to step 10. | The problem is solved. |
Step 10 Check the motor (tray 1 pick) for proper operation and noise. Remove the tray insert. Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > Pick (tray 1) Select Pick (tray 1) lifting, and then touch Start.
Does the motor run or does it sound normal? | Go to step 13. | Go to step 11. |
Step 11 Check the motor cable for damage. Is the cable free of damage? | Go to step 13. | Go to step 12. |
Step 12 Replace the paper feeder. See Media feeder removal. Does the problem remain? | Go to step 13. | The problem is solved. |
Step 13 Reset the printer. Does the problem remain? | Contact the next level of support. | The problem is solved. |