Step 1 Reset the printer Does the problem remain? | Go to step 2. | The problem is solved. |
Step 2 Check the connections between the motor (tray [x] transport) and controller board. Is the motor properly connected? | Go to step 4. | Go to step 3. |
Step 3 Reseat the cable. Does the problem remain? | Go to step 4. | The problem is solved. |
Step 4 Check the motor (tray [x] transport) cable for damage. Is the cable free of damage? | Go to step 6. | Go to step 5. |
Step 5 Replace the cable. Does the problem remain? | Go to step 6. | The problem is solved. |
Step 6 Reset the printer. Does the problem remain? | Go to step 7. | The problem is solved. |
Step 7 Replace the motor (tray [x] transport). Does the problem remain? | Go to step 8. | The problem is solved. |
Step 8 Reset the printer. Does the problem remain? | Go to step 9. | The problem is solved. |
Step 9 Replace the controller board. Does the problem remain? | Contact the next level of support. | The problem is solved. |