913.xx error code check

Step 1

1. Turn the printer off, and remove the controller board shield. See Controller board shield removal.



2. Check the cable connections. See Controller board removal for proper disconnecting and connecting of cables from controller board.

Are all cable connections secure?

Go to step 3.

Go to step 2.

Step 2

1. Reconnect any loose connections.



2. Print multiple print tests.

Does the problem remain?

Go to step 3.

The problem is solved.

Step 3

Replace the fuser drive motor.

Does the problem remain?

Go to step 4.

The problem is solved.

Step 4

Replace the controller board. See Controller board removal.

Does the problem remain?

Contact the next level of support.

The problem is solved.