Step 1 If the printer is physically connected to the network, make sure that the Ethernet cable is properly connected on both ends. Does the problem remain? | Go to step 2. | The problem is solved. |
Step 2 If the network is wireless, check the online status of the printer under Printers and Faxes on the host computer. Delete all print jobs in the print queue. Is the printer online and in Ready state? | Go to step 4. | Go to step 3. |
Step 3 Change the printer status to online. Does the problem remain? | Go to step 4. | The problem is solved. |
Step 4 Check the IP address displayed on the network settings page. Does it match the IP address in the port of the drivers using the printer? | Go to step 9. | Go to step 5. |
Step 5 Note: A printer should use a static IP address on a network. Does the LAN use DHCP? | Go to step 6. | Go to step 8. |
Step 6 Check the first two segments of the IP address. Does the IP address start with 169.254? | Go to step 7. | Go to step 8. |
Step 7 Reset the printer. Does the problem remain? | Go to step 9. | The problem is solved. |
Step 8 Reset the address on the printer to match the IP address on the driver. Does the problem remain? | Go to step 9. | The problem is solved. |
Step 9 Have the network administrator check if the printer and computer IP address have identical subnet addresses. Are the subnet addresses the same? | Go to step 11. | Go to step 10. |
Step 10 Using the subnet address supplied by the network administrator, assign a unique IP address to the printer. Note: The printer IP address should match the IP address on the print driver. Does the problem remain? | Go to step 11. | The problem is solved. |
Step 11 Is the printer physically connected (Ethernet cable) to the network? | Go to step 12. | Go to step 15. |
Step 12 Try using a different Ethernet cable. Does the problem remain? | Go to step 13. | The problem is solved. |
Step 13 Have the network administrator check the network drop for activity. Is the network drop functioning properly? | Go to step 14. | Contact the network administrator. |
Step 14 Replace the controller board. See Controller board removal. Does the problem remain? | Go to step 15. | The problem is solved. |
Step 15 Is the printer on the same wireless network as the other devices? | Go to step 17. | Go to step 16. |
Step 16 Assign the correct wireless network to the printer. Does the problem remain? | Go to step 17. | The problem is solved. |
Step 17 Are the other devices on the wireless network communicating properly? | Go to step 18. | Contact the network administrator. |
Step 18 Make sure that the wireless card on the controller board is properly installed. Does the problem remain? | Go to step 19. | The problem is solved. |
Step 19 If there is an attached antenna, check it for damage, and replace if necessary. Does the problem remain? | Go to step 20. | The problem is solved. |
Step 20 Make sure that the antenna is properly connected to the wireless card. Does the problem remain? | Go to step 21. | The problem is solved. |
Step 21 Replace the wireless card. Does the problem remain? | Go to step 22. | The problem is solved. |
Step 22 Replace the controller board. See Controller board removal. Does the problem remain? | Contact the next level of support. | The problem is solved. |