Cannot update printer credentials
An error occurs when updating the printer credentials using the Printers page.
Try one or more of the following:
Unenroll, and then enroll the printer again
Make sure that the correct printer credentials are provided during enrollment.
Make sure that the agent is updated
From the Fleet Management web portal, do either of the following:
- Click Agents > Fleet Agents > select a Fleet Agent configuration > Update > Fleet Agent.
- Click Agents > Printer Agents > select a printer agent > Update > Update agent version.
Make sure that the Lexmark_PCA_User account is added to the Admin group
For more information, contact your Lexmark representative.
Make sure that the permissions and function access controls for the Admin group are configured correctly
Depending on your printer model, the following permissions and function access controls are required:
- Import / Export All Settings or Configuration File Import / Export
- Apps Configuration
- Security Menu
- SE Menu
- Firmware Updates
- Remote Management
Note: For more information, see the Embedded Web Server Administrator's Guide for the printer.