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Requesting log collection for a Local Agent

  1. From the Fleet Management web portal, select the Agents tab.

  2. Click an activated Local Agent.

  3. From the Log section, click Request.

    Note:  An Upload local agent logs task is created.

  4. Click Download to download the log file.

    Notes:

    • The log file is downloaded in ZIP format.
    • The information included in the log files depends on the settings of the Local Agent.

    Sample log file:

    Thursday,January27 06:20:02 : tid=6936 : UninstallLPMAService(139) : error=1060
Thursday,January27 06:21:13 : tid=10636 : LPMAMain(352) : Lexmark Local Agent Service is started 
Thursday,January27 06:24:57 : tid=10636 : LPMAMain(360) : Lexmark Local Agent Service is stopped 
Thursday,January27 06:25:51 : tid=7024 : LPMAMain(352) : Lexmark Local Agent Service is started 
Thursday,January27 06:27:06 : tid=7024 : LPMAMain(360) : Lexmark Local Agent Service is stopped 
Thursday,January27 06:27:11 : tid=14108 : LPMAMain(352) : Lexmark Local Agent Service is started 
Thursday,January27 11:41:08 : tid=3984 : LPMAMain(352) : Lexmark Local Agent Service is started 
Saturday,January29 01:45:02 : tid=4100 : LPMAMain(352) : Lexmark Local Agent Service is started
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