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Lexmark MS825

Lexmark MS825

Solid black pages

Note:  Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.

ActionYesNo

Step 1

  1. Check if the printer is using a genuine and supported Lexmark toner cartridge.

    Note:  If the toner cartridge is not supported, then install a supported one.

  2. Print the document.

Is the printer printing solid black pages?

Go to step 2.

The problem is solved.

Step 2

  1. Remove, and then insert the imaging unit.

    Warning—Potential Damage:  Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

    Warning—Potential Damage:  Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.

  2. Print the document.

Is the printer printing solid black pages?

Go to step 3.

The problem is solved.

Step 3

  1. Remove the imaging unit.

    Warning—Potential Damage:  Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

    Warning—Potential Damage:  Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.

  2. Remove any packing material that is stuck on the imaging unit.

    Note:  Make sure to remove any obstruction between the charge roller and photoconductor drum.

  3. Insert the imaging unit.

  4. Print the document.

Is the printer printing solid black pages?

Go to step 4.

The problem is solved.

Step 4

Check the imaging unit for signs of damage.

Is the imaging unit free from damage?

Contact customer support.

Go to step 5.

Step 5

  1. Replace the imaging unit.

  2. Print the document.

Is the printer printing solid black pages?

Contact customer support.

The problem is solved.

Updated August 2017
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