Step 1 Check the printer for leaked toner contamination. Is the printer free of leaked toner? | Go to step 2. | Contact customer support. |
Step 2  From the control panel, navigate to: Settings > Paper > Tray Configuration > Paper Size/Type Check if the paper size and paper type settings match the paper loaded. Note: Make sure that paper does not have texture or rough finishes.
Do the settings match? | Go to step 4. | Go to step 3. |
Step 3 Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Note: Make sure that the settings match the paper loaded. Print the document.
Is the print mottled? | Go to step 4. | The problem is solved. |
Step 4 Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Is the print mottled? | Go to step 5. | The problem is solved. |
Step 5 Remove, and then insert the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs. Print the document.
Is the print mottled? | Contact customer support. | The problem is solved. |